Here's how it works:
Simply submit your request to switch or replace your device or replace the device screen through our website. Just take your pick and we'll deliver it to your doorstep, and exchange your device in any condition, giving you convenience and more choices.
Make the switch in just a few easy steps
We'll keep you connected in the fastest, easiest, and most convenient way possible.
Select a service
Select the service you would like to request - Device Switch, Device Replacement, or Screen Replacement
Choose your preferred device
You have the flexibility to choose your preferred device, ranging from Identical device to Like-for-Like (same model, different color) or even Like-for-Similar devices (different model and brand). Terms apply.
State of current device
Provide some basic details on the current condition of your device.
Provide a residential or office address for the device to be sent to you.
Enter your credit card details or select bank transfer. Device Switch/Replace is subject to Service Fees, while Screen Replacement is a complimentary service provided as part of the Gadget Xchange service plan.
Frequently asked questions
What is Globe Gadget Xchange?
Who is eligible for Globe Gadget Xchange service plan?
- Purchase a new mobile phone from Globe stores or Globe online stores with a Globe postpaid plan
- Add on the Globe Gadget Xchange
What are the benefits of the Globe Gadget Xchange service plan?
You can switch your mobile device for a Like-for-Identical, Like-for-Like or Like-for-Similar device for any reason anytime. Simply request for a Switch and we'll deliver your preferred selection to you in exchange for the existing enrolled device.
You can get a replacement device for your enrolled device (which is no longer in your possession). No questions asked, and no report is required for the replacement.
Your enrolled device will be entitled to a complimentary screen replacement if you choose to repair it.
What is the service contract term for Globe Gadget Xchange?
What are the service fees for Globe Gadget Xchange?
Product Fee - This is the Globe Gadget Xchange service plan fee paid through the Globe Postpaid bill
Switch or Replacement Service Fee - Service fee payable when requesting for a Switch or Replacement service. The payment is payable to Globe Gadget Xchange service provider, bolttech.
Screen Replacement Service Fee - This is a complimentary benefit provided by bolttech for Globe Gadget Xchange at no charge.
How much do I need to pay for the Globe Gadget Xchange service plan on a monthly basis?
|Device RRP (PHP)|
|0 - 7,500||7,501 - 20,000||20,001 - 30,000||30,001 - 60,000||60,001 - 110,000||Samsung 'Flip' Devices||Samsung 'Fold' Devices|
|Monthly Product Fee||89||199||339||499||499||499||499|
|Screen Replacement Product Fee||Waived|
*All Globe Gadget Xchange service plan fees are in Philippines Peso, and inclusive of 12% VAT.
How much is the Service Fee and how do I make a payment when I request for the service?
|Device RRP (PHP)|
|0 - 7,500||7,501 - 20,000||20,001 - 30,000||30,001 - 60,000||60,001 - 110,000||Samsung Flip Devices||Samsung Fold Devices|
|Screen Replacement Service Fee||Waived|
|Device Switch Service Fee||750||1,500||3,000||4,000||4,000||4,000||4,000|
|Device Replacement Service Fee||2,200||5,000||9,000||16,000||28,000||18,000||33,000|
*All Globe Gadget Xchange service fees are in Philippines Peso, and inclusive of 12% VAT.
Payment shall be made to bolttech, our partnering service provider, through the Globe Gadget Xchange service portal
Where can I enroll for Globe Gadget Xchange?
How do I make a service request?
What are the operating hours of the Globe Gadget Xchange service portal?
What is the service request limit?
When can I make a service request for a Device Switch, Replacement or Screen Replacement?
What is the difference between Like-for-Identical, Like-for-Like and Like-for-Similar device options?
Switches your existing device with an identical model, i.e. same brand, model and color.
Provides switch like-for-like device with different color of the same brand and model, and we'll switch your device for you, i.e. same brand and model, memory but of different color.
When you simply want a change. You may choose other predefined models that were launched at the same time as your existing device and at the same price.
Model and color options are subject to availability and will be reflected in the Globe Gadget Xchange service portal when you make a service request.
Can I opt to upgrade to a device of a newer generation or to higher specifications?
Will I receive a brand new device for a Switch or a Replacement request?
- The device may be refurbished (containing OEM or non-OEM parts)
- It is not provided in the OEM’s packaging
- It will be provided in a 'Not for Resale' packaging; and
- Only the device will be provided and does not include any device accessories (device accessories means any equipment or anything that is either provided by the OEM in the box with the device or sold separately to be used with the device).
I have decided on my selection for the Switch or Replacement device. What should I do next to proceed?
- Check if the existing device you would like to Switch or Replace is registered with Globe.
- Turn off 'Find My iPhone' or a similar security lock, then pay the Switch or Replacement service fee and input your delivery address.
- Back up or delete phone data including images, videos and contacts, etc.
- When the courier delivers the Switch or Replacement device, please present your government-issued ID card to receive it and exchange by handing over your existing device to the courier.
- If you requested for a Replacement device, you do not need to hand over your existing device.
Can I change my device after I enroll to Globe Gadget Xchange?
- The change was made following your receipt of Globe Gadget Xchange Switch or Replacement device through a service request; or
- The exchange of your device is in accordance with the terms and conditions of the warranty provided by the OEM or bolttech. For such changes, please inform us via our Globe Gadget Xchange call center or walk in to any Globe stores. Proof of exchange will be required for OEM warranty changes.